Customer Service

Shipping & Delivery

We ship all orders FedEx Ground from the Chicago Area.  Standard Delivery is 1-5 business days depending on ship to destination.  Only orders placed by 1 p.m. Central Statndard Time are eligible for same day shipping.  All orders placed after 1 p.m. will ship the next day unless otherwise specified.  Please remember, you can place orders for future ship dates by selectiong the option of later ship date and entering the date the order should be shipped.  The credit card will not be charged until the product is shipped. 


Returns & Replacements

Ampelco Ribbon Company loves satisfied customers. If for any reason you are not 100 percent satisfied with your purchase, please contact us with 7 days and we will do everyhing we can to correct the situation.  If you decide to return the merchandise, we do require a return authorization number on the outside and inside of the box.  Returns without this number will be refused.



This website was designed for easy ordering, but you can also call us at 800-780-5830 or email us at and place the order.  Also, if you have any questions, you can call our Customer Service Department and they can assist you.


Contact Information

If you have any questions or concerns, please contact us at (630) 620-5830 or  You can also mail questions/concerns/orders to:    

Ampelco Ribbon Company

1536 Brook Drive

Downers Grove, IL 60515-1372